Emirates will resume its passenger services to Kenya from 02 August, flights between Nairobi and Dubai will operate three times a week on Emirates’ Boeing 777-300ER. This will take the airline’s passenger network to 67 destinations in August, including seven points in Africa and five points in the Middle East.
Last week, Emirates became the first airline to offer its passengers free cover for COVID-19 medical expenses and quarantine costs, in a unique assurance when they fly to any destination. This cover is offered by Emirates free of cost to its customers regardless of class of travel or destination. It is immediately effective for customers flying on Emirates until 31 October 2020 (first flight to be completed on or before 31 October 2020), and is valid for 31 days from the moment they fly the first sector of their journey. This means Emirates customers can continue to benefit from the added assurance of this cover, even if they travel onwards to another city after arriving at their Emirates destination.
Customers can now travel with confidence, and do not need to register or fill in any forms before they travel, and they are not obligated to utilise this cover provided by Emirates. Any impacted customer who has been diagnosed with COVID-19 during their travel simply has to contact a dedicated hotline to avail of assistance and cover. The hotline number, and details of what COVID-19 related expenses are covered, is available on www.emirates.com/COVID19assistance.
Emirates has also revised its booking policies to offer customers more flexibility and confidence to plan their travel. Customers whose travel plans are disrupted by COVID-19 related flight or travel restrictions, can simply hold on to their ticket which will be valid for 24 months and rebook to fly at a later time; request travel vouchers to offset against future Emirates purchases, or request refunds via an online form on Emirates’ website or via their travel booking agent.
Emirates has implemented a comprehensive set of measures at every step of the customer journey to ensure the safety of its customers and employees on the ground and in the air, including the distribution of complimentary hygiene kits containing masks, gloves, hand sanitiser and antibacterial wipes to all customers. For more information on these measures and the services available on each flight, visit: www.emirates.com/yoursafety.
Since 7 July, Dubai has been open for business and leisure visitors with new air travel protocols that safeguard the health and safety of visitors and communities. Customers are reminded that travel restrictions remain in place, and travelers will only be accepted on flights if they comply with the eligibility and entry criteria requirements of their destination countries. Visit: www.emirates.com/travelrestrictions.
