Femme StaffThere are a few questions here and there about PostPay from different audiences and that is ok. For something you will use every day it is important to take the time to understand the product thoroughly. In the last few weeks, I have done two posts which you can catch up with. One on the features that makes PostPay attractive, and one on my personal experience with it since I’m working away from Nairobi at the moment.
There are also a few questions that people have and there’s a Q&A site. But in this article, I’m looking at the questions I’ve mostly seen float around especially online but a bit of offline too.
What happens if you join the service in the middle of the month?
This is not something I had to deal with because I joined at the beginning of the month. But Safaricom has provided the freedom for people to join PostPay any time they feel they’re upto joining.
If you join the service in the middle of the month, charges will be prorated. Simply put, to prorate is to divide something in a proportional way, based on time. If your new landlord prorates your first month’s rent, he/she will only charge you for the days you’ve actually lived in that apartment.
So with PostPay, you get charged from when you join upto the end of that month, and then billing picks up on a fresh month so that your full month bills from then on come at the beginning of the month.
What happens if you are on PostPay and are late to make a payment?
Safaricom will not up and disconnect on day one or even two. On the first day of the month is when you will receive your bill on the email you provided when registering. On the third day of the month you will receive balance notifications on SMS, after which you’ll be given some days till the twelfth day when you’ll receive the first reminder on SMS. On the sixteenth day you will receive the second reminder still via SMS and on the eighteenth day the service will be disconnected until you’re able to sort out the bill.
What happens if your PostPay resources dry up before end month?
You cannot subscribe to PostPay more than once a month. So if your bundle runs out before time, you will be charged out of bundle rates at Ksh2.30 for voice and 1 shilling for data. You also have the option of purchasing on *544#.
Can you check your PostPay balance at any time?
Yes. With the new Safaricom App, it is now possible to check the resources remaining on your PostPay plan. The App is available on PlayStore and other than the check balance option, it also comes with a lot of other improvements to the previous app as Safaricom moves towards making it more of a lifestyle than a utility service. With the new App it is also much easier to join PostPay and there’s also a whole lot of other features and promises for the future from Safaricom.
Lastly, and this is a question to myself, would I put anyone on PostPay?
Yes I would. Especially the people I communicate with a lot. As much as I’m in the village for instance, it is only temporary because of Covid-19. I come here a lot all the same but this is the first time I’ve stayed this long. I live and work in Nairobi and we make a lot of calls back and forth between me and the people minding my mum’s farm. For that I would certainly have them on PostPay especially for calls.
In this case I would only be interested in talk time. For Data and SMS that’s really upto them to use however they want. I would simply call it perks and I do not mind giving this to them as part of the job.
