As the world continues embracing convenience and minimizing movements, the Coca-Cola system partners in Kenya have today launched a new home delivery service ‘DialACoke.com’. The online platform will give consumers access to Coca-Cola’s range of beverages whereby they can order from their homes, offices or businesses and the drinks will be delivered to them.
As an introductory offer for the service, there is a 20% discount while stocks last. Delivery will be quick and safe across the country, given Coca-Cola’s wide national reach through distributors.
“The platform has been designed to be easy to use for our consumers with very simple steps of ordering your favorite Coca-Cola beverage of choice. It has also been optimized for mobile use to ensure each consumer with a smartphone can be able to easily make an order. Orders placed before 12 noon will be mostly delivered on the same day and the rest will be scheduled for the next day or the date specified by the customer. There will be no deliveries on Sundays, but orders can still be made for Monday deliveries.”
Xavier Selga, Managing Director, Coca-Cola Beverages Africa – Kenya
The team that will be handling products has undergone training on certification on safety in handling them, and also equipped with the necessary Personal Protective Equipment that include gloves, masks, and hand sanitizers. Packaging is also insulated and therefore safe.
To place an order, consumers will need to go to www.DialACoke.com and select the Coca-Cola products they want and place them into the shopping cart. They will be required to validate the order as part of the check-out process, confirm their delivery address and the date it’s required. Orders will be paid for via MPESA. An order confirmation message will be sent to the consumer as they check out from the site. The delivery will be dispatched to the customer after payment is received.
The platform will be available as an addition to other Coca-Cola services to its consumers going forward. Coca-Cola has also set up a dedicated a 24 hour helpline number 0727 093 444 and email: consumercare@coca-cola.com that are manned by experienced customer care agents.