OPPO, the leading global smart device brand, is set to open its biggest Service Centre in Nairobi, Kenya. The opening of the OPPO Service Centre reaffirms the importance of Kenyan market to OPPO’s global strategy as it takes a customer centric approach to deliver top quality service to its consumers.
By utilizing the new OPPO Service Center, customers will be able to access a wide array of services including product maintenance, repairs, and user guidance on OPPO’s diverse selection of audio, mobile, and computing devices. Customers who choose to visit the Service Center will benefit from personalized consultations with OPPO’s skilled technicians regarding their repairs, significantly reducing phone repair wait times to less than an hour while utilizing authentic OPPO spare parts and warranties.
At the OPPO Service Center, customers will have the opportunity to engage with a range of OPPO phone models that cater to diverse mobile phone users, including social media users, business users, and mobile photography enthusiasts, among others. Furthermore, buyers will have the chance to receive immediate software updates and expert guidance on how to maximize the potential of OPPO’s intelligent ecosystem by utilizing the company’s various products, accessories, and services.
“At a time when customer satisfaction is at the core of business growth and statistics indicating that 86%, good customer service turns one-time customers into long-term brand champions according to Khoros, OPPO is focused to giving the best experience it can offer to our customers. This is not just in our phones and smart devices but also in customer service,” said Fredrique Achieng, PR Manager OPPO Kenya.
For the next week, customers who visit the new OPPO Service Centre located at Emperor Plaza, Koinange Street there shall receive amazing gifts from OPPO as the brand continues to appreciate its customers for their support.
In addition to opening the service centre, OPPO Kenya is introducing OPPO Pad Air in the Kenyan Market for the first time. Customers who visit the OPPO Service Centre will get to experience unmatched computing experience of the OPPO Pad Air.
With the 6.94mm ultra-slim body and weighing 440g, the OPPO Pad Air tablet makes it graceful to carry around. Powered by the Qualcomm Snapdragon 680 mobile platform, OPPO Pad Air has a 10.36-inch 2K display with quad speakers supporting Dolby Atmos and comes equipped with the new ColorOS for Pad system.
The OPPO Service Centre will offer the following services and will be open from 9:00am to 6:00PM Monday to Saturday;
- Authentication & Warranty Checks
- OPPO Care Product
- Repair Tracking
- Software Updates
- UV protection film installation
- Dedicated Contact Centre 0800601171(Toll Free)
- Original Spare Parts
- Send-in Repair Service
- 10% discount on phone repairs & accessories during OPPO customer appreciation week (Monthly).
“The opening of this Service Centre and addition of OPPO Pad Air into OPPO Kenya’s product line, continues to reaffirm OPPO’s commitment to the Kenyan Market as we seek to revolutionize customer experience for all our users,” she added.